It's Where I Am with Zandra Polard

Unknown Speaker 0:00
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Unknown Speaker 0:45
Good morning, Nevada. This is Dr. G, clinical director from great minds counseling and Wellness Center. And you're listening to it's where I am on 91.5 FM, K, u and v. I have a really exciting show this week. I know I say that every week. But it's a pleasure for me to welcome on. It's where I am Don Butterfield who is the new Chief Executive Officer of Reno behavioral health care hospital. So without further ado, let me welcome on and say hello to our guests. Don Butterfield. I Dawn Good morning.

Unknown Speaker 1:28
Well, good morning. And thank you very much. It's my honor to be here with you. Absolutely.

Unknown Speaker 1:32
So Don, it's where I am is is a radio show that is bringing to listeners community resources. And I really have spotlighted the field of mental health, mental health impacts all of us. And it was really one of my drives to help people make internal sense of their thinking around mental health, where I still think sometimes the stigma of accessing help accessing care prevents people from benefiting and from healing and from growing. And and so that's what I've really focused on the show. It's where I am. And I'm just so delighted to hear about what's been going on at Reno Behavioral Health Care Hospital.

Unknown Speaker 2:28
Well, thank you, once again, thanks for having me on. Yeah, it's actually very timely, because tomorrow is our sixth anniversary of our first patient. We opened in March of 2018. It was a very exciting time for this community of Reno because it was a hospital that was so needed so much so badly. And so we're happy to be here six years later,

Unknown Speaker 2:56
amazing six years done. Now, if now I want to be transparent to 91.5 listeners. So I worked up north in Reno for a period of time and had the privilege of working in the role as Executive Director of Clinical Services at RB, HH, and Don and I would partner together, often daily, weekly, as he was the chief operating officer at that time. And so I am fully aware of the great things that come out of our BHH and just the commitment from its service providers. But I'd like our listeners dawn to learn more about rbh H and to become familiar with all the different services that our BHH offer. So if you don't mind, if you can start just jump in and start sharing with our listeners. What are the services that an individual may receive if they need help?

Unknown Speaker 3:58
Absolutely, well, we're 124 bed hospital. And we specialize in treatment for both adults as well as youth. We have both inpatient and outpatient programs. And we can treat behavioral health as well as substance use disorder. So,

Unknown Speaker 4:19
so done now, March of 2018. That's when the first patient came through the doors at RB hh. Now, if I recall correctly, what number employee done, were you.

Unknown Speaker 4:36
Oh, I don't quite remember, I think I was the 10th employee or so. I was proud to help launch the hospital. I was in the role of business development director at the time. And so renal behavioral health care hospital very much feels like my baby. It's very near and dear to my heart, as well as the others that work here and we're just really proud of what we've brought to the renal community. Well,

Unknown Speaker 5:00
that's that's the highlight though, Don, that was important for me to have listeners hear from you is your level of commitment to the hospital as well as your level of commitment to the Reno, Northern Nevada community. Up north, there are scarce resources that are available to really assist with meeting the needs of our community members. And our BHH, which is a signature Health Care Hospital is really committed to meeting that need. So I Okay, so there's adult services, child and adolescent services, 120 beds, can you outpatient services? You know, that's a lot for maybe some of our listeners Don to grasp, but just the hold of what our BHH actually provides to the community up north? Can you break it down a little bit more and be a little bit more specific about, you know, so? So if I'm a community member and say, Don, if I'm struggling with my own mental health? And can you speak to some of the needs related to what might get me admitted at two, RB hh?

Unknown Speaker 6:15
Absolutely. Well, the first thing I want to say is that not everybody meets criteria for inpatient hospitalization. And so that's why we're proud to offer other levels of care, such as residential treatment, as well as outpatient programs, such as partial hospitalization, and intensive outpatient, but patients may be experiencing suicidal ideation, anxiety and panic, depression, various mood disorders, substance use and addiction. And so really the whole gamut. And we have different programs that are catered to an individual's needs.

Unknown Speaker 6:59
So I love what you what I just heard done, because it speaks to the level of ethics and philosophy and how care is being provided at rbh. Ah, and I think you can hear in my voice, Don, that, you know, I'm enthused to have you on as a guest today, because I really support rbh ah, and I was excited to see, when you got promoted to Chief Executive Officer, you deserve it. And, you know, just the level of commitment to the service providers, the workers that are in the hospital every day, providing care to your patients, you know, I've been able to just be present and have the privilege of experiencing that level of commitment from all those team members, in my former role, and I think our BHH does a really great job at at meeting the needs of patients. And, and so one of the things done that I was thinking about as I was getting ready to have you on as a guest is how you and I would participate in our daily management meetings, if you will, where we kind of just got a rundown of who was in the hospital, and what war the individual needs associated with various patients that that were in the different units. And, and I loved how you really supported and you supported me and you supported the clinical team, in being creative around treatment planning needs, and how to individualize treatment, where we could do a better job at being more successful at at treating each patient's needs. And so I thank you for allowing me to do that when I was up north with you. And I would like to believe that that continues to happen at our BHH and that, you know, you said Dawn, not everyone is going to meet the need for inpatient hospitalization. And again, I just think that that speaks to how the organization is being overseen and, and the philosophy and how you believe in providing care. And so Don, you know, this is our first opportunity in a minute to catch up with each other. And I'm really excited to learn what are some of your goals and vision that you have for rbh as its newest and well deserved CEO?

Unknown Speaker 9:45
Well, the first thing is we want to be here for the growing community of Reno and northern Nevada. So we want to make sure that we have the programs and services that this community needs and what that means at the end of the day. As we need the workforce to care for those patients. So the great thing about health care and hospitals and behavioral health in particular, is, it really is a bunch of people with big hearts coming together from many backgrounds and many specialties. So we might employ, well, we do employ nurses, we employ social workers, marriage and family therapists, adjunct therapists, recreational therapists, it's just to me, awesome to see all these different specialties coming together to provide interval individualized care for a particular patient. So first and foremost, I want to make sure that we have the capacity to meet the community's needs, so that we can grow and be there when the community needs us. And then into the future, I would love for us to be viewed as a resource, not only for treatment, but also for prevention, education, training, and support services. So just kind of a resource for everything when it comes to mental health and addiction.

Unknown Speaker 11:17
You know, that sounds awesome. And, you know, having the opportunity to work alongside so many individuals that I know, are still employed at our BHH and just their commitment. You know, we don't always, you know, how I think about clinical services, Don is, is that, you know, we're all human beings, and and so those of us providing direct service, direct care, we're not perfect. Sometimes we make errors, sometimes we make mistakes. But our level of commitment, though, is so high and that we're so driven to do what is right and to do best by each individual person that gets admitted through those front doors and, and transitioned into the hospital that is receiving care throughout the different level of care options that community members up north have access to. So Don, very articulately highlighted for our listeners that our BHH provides inpatient hospitalization, mental health services, and though they recognize that not everybody needs, you know, that level of care. So then there are a step down and or lesser intensive options that can be offered to those needing help up north and one level of care that rbh offers is outpatient care. And so Don, what are the types of what does that look like? So if an individual then is recommended for outpatient level of care services, what does rbh H specifically offer?

Unknown Speaker 13:05
Well, we even when it comes to outpatient services, there are different levels of care and different intensities of programming. One we refer to as partial hospitalization. And that is typically a program that would be five days a week, six hours a day, typically runs for two weeks. And it's fairly intense programming very similar to what one might receive on an inpatient level. But these are for patients that are stable enough and safe enough, you know, to go home at the end of each day. So that's called partial hospitalization. And we offer that for both adults and youth here in Reno. The other level of care is intensive outpatient program. And that is three days a week, three hours a day. And we have different tracks, we have a morning track, we have an evening tracks, because with that we want to accommodate people's work schedules. And we offer intensive outpatient for both substance use treatment as well as mental health needs.

Unknown Speaker 14:15
Very good. And so Don, you know, you also shared with our listeners that our BHH offers some residential programming. Would you mind speaking to that?

Unknown Speaker 14:29
Yeah, so I'm happy to and I'm glad you asked Dr. G, because you were instrumental and help launching that program and getting it to the level it is today. But we call that flourish residential treatment center, and it's specifically a program for teenage girls, and typically is a step down from inpatient care. And it could be a program that could last 6090 days or longer, but it's for somebody that isn't quite doesn't quite Need inpatient hospitalization, but they are not quite ready to go home either. And so it provides ongoing treatment for a number of conditions and helps a young person transition back to their home guardian or family. Well,

Unknown Speaker 15:17
thank you, Dawn, so much for acknowledging me, that was very kind and gracious of you. And flourish is like my third child. And just, you know, how it helps young adolescent girls and working through their their trauma, and identifying how to help families heal, and keeping youth safe by being in a locked residential treatment center. And so, you know, flourish is, I think, such an appropriate name. Because, you know, if you think about just the trajectory of treatment plan for all individuals that receive care at our BHH, that at the end of their treatment goals plan, we hope that each individual is going to flourish. So absolutely done. If, you know, if there's anything that I can do to help push candidates, professionals up your way to help staff rbh Ah, of course, you know, I will do as much as I can, in terms of utilizing the connections that I have. But for listeners, though, that might be interested in learning more about our BHH potential professionals that might be interested in wanting to explore professional careers or opportunities within rbh. Ah, because there's a whole gamut of, of different units, departments, what would be the best way done for an individual to go about linking themselves and maybe filling out an application or submitting a resume to the hospital?

Unknown Speaker 17:16
Well, they would just need to go to our website, which is renal behavioral.com, and click on the careers page, and we have a list of all of our offerings there. And that's probably the number one way to see the different opportunities we have. And I think that behavioral health is a wonderful profession for someone to go into health care. I think everyone knows there's a shortage of professionals in health care. So it's a great opportunity for a career in behavioral health in particular, to me is very impactful. It's very rewarding. It's very hard work, but it's very fulfilling work. And I would recommend it for any professional that is looking for career change. And we get a lot of professionals that were in the medical side of hospitals, and ended up transitioning into the behavioral health side of hospitals. And usually, it's because they're looking for something more fulfilling, just in a different way where they can really engage with patients on a different level.

Unknown Speaker 18:30
Yeah, no, I appreciate you acknowledging that. Don, can you talk if you don't mind on a little bit more about just Just what, from a customer service perspective? What can community members, what can Northern Nevada stakeholders expect for their referrals their patients to receive as far as the the care that is being provided from the patients? I think this is important for people listening to have an understanding of if they were to go receive clinical services that are BHH you know, whether for themselves or it be for loved one? What's the kind of anticipate you know, in terms of how, how will their loved one be treated and received by rbh? Ah,

Unknown Speaker 19:24
well, any hospital is only as good as its employees. And as its staff, nurses and psychiatrist and on and on, and I'm very proud of the team that we have at renal Behavioral Health Care Hospital. Our employees are here because their hearts in it. They're here because they care. Many employees that get into behavioral health. Maybe they have struggled with it themselves, or maybe they've been impacted because they've had a loved one or a family member that struggled. So for Are most of our employees, it's it's personal. It's, and that's why they get into it that their heart is into it. And I think one of the things you mentioned, and one of the things I'm proud of here at Reno Behavioral Health Care Hospital, is that we truly do try to individualize the care. You mentioned that every day, we have a meeting, where all the leaders from all the various departments get together, and we review each patient, individually, one by one, making sure that everybody's on the same page. Are there any issues? Is the patient safe? What's the treatment plan? Is the patient truly getting what they need? So I think at Rena Behavior Health Care Hospital, one of the things I'm most proud of is the individualized care that we provide, and the caliber of our employees and the big hearts that they have, you

Unknown Speaker 20:54
know, Don, I would agree with you 100%, just because, again, to re emphasize this point, I think this is important for listeners is, you know, it's scary, when we have stress and chaos, unfolding and entering into our lives, family lives, you know, there's a lot of hyper vigilance and, and a need to react sometimes and respond. And, you know, we just don't know what or what, what's behind locked doors for family members, and what our loved one might be experiencing. And to hear though, how their loved one may be wrapped by the team's, you know, arms metaphorically, and helping them heal and learn how to be safe again, and to stabilize, so that they can be stepped down to a lower level of care that they can be discharged from being that from being impatient. I think it's important and, and, and that's something that definitely, you know, listeners that I can speak to is, is, you know, the the level of detail, the level of commitment, and support from leaders at RB, HH, and beyond its walls from within signature health care, the creativity, Dawn, that you encourage, and that you allow your team to have a little freedom, appropriately within the setting of of a hospital, to do the best that can be done at meeting an individual's needs. And and so I really do believe rbh, in my opinion, is a leader in attempting to do what is right, by meeting the needs of patients, because, you know, we all talk about certain things in the field of mental health in the field of Behavioral Health keywords, and which regulations regulatory standards, identify for providers to uphold and to provide clinical services from a certain perspective, or modality and to meet certain state state laws and regulations. But, you know, do we all really do it, though, and, and I can attest to listeners that are BHH, in Northern Nevada, in Reno, if your loved one or true receive care up north, that, you know, you're going to receive good quality clinical services, you're going to be treated with dignity, with respect, and that team members really do strive and they do the best that they can handling intense situations at times, to treat each people with integrity. And and, you know, that's really, really important. I think, when initiating this level of care and, and having I think courage to reach out and extend your hand and ask for help, because I think it's really, really scary sometimes. Taking that first step. Is there anything else done that you'd like to kind of share and just make sure that we cover before we end this this coffee talk this morning?

Unknown Speaker 24:22
Yeah, just one more thing. And once again, thanks for having me on. It is a true honor. And it's great to reconnect with you, Dr. G. We had a lot of wonderful years together, and I'm really proud of what we built together. I also want listeners to know that one of the things we offer is free and confidential assessments 24/7 And so people can make appointments, we accept referrals, and we also accept Watkins and all it needs to do is call 77539322018 and they can make an appointment or just walk in, but we're open 24/7 We're there for the community, we recognize that a crisis doesn't just happen eight to five, and anybody can access us at any time. Yeah,

Unknown Speaker 25:15
so I thank you for for highlighting that, Don, because, you know, I really want individuals throughout the state of Nevada, not just our listeners that are up north, in in the Reno Carson area. It's not unusual, where Don and I have received, welcomed and worked with referral partners down south in the Las Vegas Clark County area. Because again, in the field of mental health, it's really identifying resources. And what is a best fit in regards to level of care, least restrictive level of care where each individual can strive. So, you know, for, for our listeners down south in the Las Vegas area, I just want to highlight that, in the event, if you have a young person, a young adolescent, female, and outpatient level of care level of services have been exhausted, and you're kind of at a wit's end and not sure where else to go or how else to support your young female family member, then, you know, rbh, ah, flourish certainly can be an option up north. And, you know, there's lots of creative ways that our BHH can work towards facilitating family sessions. So if the family is living down south and, you know, if you make the decision that you want to give flowers to try, and your daughter is up north receiving clinical residential services, that telehealth, you know, using your phone, using your computer, the phone, there's lots of ways, though, that our BHH can meet the needs of families that don't just live up north. So I want to really highlight that as well. And Don, one more time, though, for our professionals that are listening to this conversation this morning, would you mind just saying one more time how they can go about in submitting an application and a resume? And then also one more time, Don? If you don't mind? Can you can you say that number where patients community members can reach out to rbh ah, and, you know, just make a connection? Absolutely.

Unknown Speaker 27:38
So, professionals out there looking for a career opportunity in mental health, they can visit our website at Reno behavioral.com and look for our careers page. And then, for any community member that needs care for themselves or a loved one. You can also go to our website, once again, renal behavioral, Reno behavioral.com Or call our assessment and referral department. And they can be reached at 775-393-2201. And as I mentioned, we're available 24/7 And can help manage a behavioral health crisis.

Unknown Speaker 28:21
Thank you so much, Don, again, for making yourself available to just share what what renal behavioral healthcare hospital does and how you continue to provide support to the community up north. And I'm Dr. Janice. Thank you for tuning in and listening to it's where I am on 91.5 FM, KU nb. Until next time, CNN

Transcribed by https://otter.ai